Monday, November 9, 2015

CONTINUED: Customer Service



Convinced that a place with a pretty name and pretty girls couldn't be all bad, I declared my search victorious and reported my choice of “The S.S. Treasure Chest” to Mrs. Dave.  She was not impressed with the science of my method.

 “Are they pirates?” she asked, “Or just bimbos.”

“I’m sure they’re simply working girls,” I said.  ”It’s so nice to do business with young professionals who are so healthy looking.”

My wife found an institution for her accounts that was more to her liking.  She mentioned something about being realistic, but such comments have always gone way over my head.

It turned out my choice was probably not the best.  But having made my decision, I continued to struggle on, dealing with constant screw-ups.  Each was more bizarre than the preceding, but each afforded me the opportunity to work with customer service reps like Layla Sue. 

Layla Sue is just the cutest little thing.  She has the finest long blonde hair and the sweetest southern drawl.  But she lacks the ability to add a column of figures twice and come up with the same total.  And I’ll admit it’s rather disconcerting to hear someone in a bank always saying “Close enough.”

On the plus side, Layla Sue wears dresses that would embarrass Lady Gaga, eye makeup she probably buys by the pound and a perfume so strongly provocative it’s been  known to set off smoke detectors.

Of all her outfits, the most intriguing is a sheer blouse worn over a dainty and girlish bra with a thin strap across her back featuring an  embroidered message. It took me the longest time and many discreet glances to decipher the phrase, which I am too embarrassed to ask about.  I don’t know where anyone would ever find a bra that says, “I’ve Been To Reno.”



I like working with young women to help improve their professional skills, even if it’s only basic arithmetic.  And doing business with someone as interesting as Layla Sue is not a hardship.  But I have no idea if my checking account balance is $3,000 or three cents.  My last monthly statement said I wired in 400,000 Euros from a bank in Bogota and still wound up with a negative balance.   Layla Sue says to not sweat the details.  When I add it all up … twice … there's no way I can be described as anyone but a happy, satisfied customer.  That’s what I told the FBI when they came to visit yesterday.


copyright 2015 by David Griffin

The Windswept Press
Murrells Inlet, South Carolina
www.windsweptpress.com